Artificial intelligence
AI Literacy
Everyone in your organisation is already meeting AI at work, whether or not you have planned for it. Our live AI literacy training gives your whole workforce a shared, practical understanding of what AI can do, where it goes wrong, and how to use it safely.
Enquire about trainingLive sessions · annual per-seat plans
Overview
AI has arrived in everyday work faster than most organisations could plan for. People are drafting emails, summarising documents, and analysing data with tools that are genuinely useful and that can also be confidently wrong or quietly expose information that should never have left the building.
AI Literacy gives your whole workforce the understanding to use these tools well. In live, plain-language sessions, your people learn what AI is good at, where it fails, how to check its work, and what must never be typed into it.
Because AI keeps changing, this is not a one-off course. Delivered alongside cybersecurity awareness on an annual per-seat plan, it keeps your people current, and gives you the records to show who has been trained.
Who it's for
- Whole-workforce audiences who use, or are about to use, AI tools at work
- Managers deciding where AI fits into their team's day-to-day work
- HR and L&D leaders rolling out organisation-wide AI training
- Compliance and risk teams responsible for evidencing AI literacy
- New joiners who need a safe-use baseline from day one
What's covered
- What AI and generative AI are, in plain language, and what they are not
- Getting useful results — prompting, checking, and knowing when not to use AI
- Hallucinations, bias, and why confident output still needs human review
- Protecting confidential, personal, and client data when using AI tools
- Approved tools versus shadow AI, and following your organisation's policy
- AI-enabled threats — deepfakes, voice cloning, and machine-written scams
- Intellectual property, accountability, and responsible use
- What regulation such as the EU AI Act means for everyday staff
Format & delivery
- Live, practitioner-led virtual sessions your people join from the portal
- Plain-language content that needs no technical background
- Real workplace examples, with time for questions
- Attendance reports, quizzes, verifiable certificates, and recordings on the Evidence and Total Upskill plans
- A monthly expert session on the Total Upskill plan
Outcomes
- A workforce that uses AI productively and knows its limits
- Fewer risky habits, such as pasting sensitive data into public tools
- A shared vocabulary between leadership, technical teams, and everyone else
- Records of who was trained, ready to show auditors and regulators
Frequently asked questions
Does anyone need a technical background?
No. The training is designed for everyday business professionals and explains AI in plain language, using examples from ordinary work.
Why does AI literacy need to be ongoing?
AI tools, the risks around them, and the rules that govern them all keep changing. A single course is out of date quickly, so people need to keep learning as the tools they use change.
Does this help with the EU AI Act?
Article 4 of the EU AI Act expects organisations that provide or deploy AI systems to ensure a sufficient level of AI literacy among their staff. Our training helps build that literacy, and the Evidence and Total Upskill plans give you attendance records and certificates. It is training rather than legal advice, so please confirm your specific obligations with your counsel.
How is this different from AI Governance?
AI Literacy is for everyone in the organisation. AI Governance is a deeper programme for the people who design and run your AI oversight.
Can we combine it with cybersecurity awareness?
Yes. Every Genbay plan includes both cybersecurity awareness and AI literacy sessions, so one subscription covers both.
Download the datasheet
Get the full programme outline, delivery options, and example agenda as a PDF.
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