• Do you ship internationally?                                                                          

Yes! We ship worldwide for FREE.

  • Will there be a shipping confirmation once the order is placed?          

We will update you with a tracking number through email approximately 1-3 days after you place your order.                                                                       

  • How long does shipping take?                                                                   

We use a relatively fast and affordable shipping method.
Usual Shipping times are:

USA : 7-15 business days
UK : 7-20
 business days
Ireland : 7-20 business days

Australia: 7-15 business days
New Zealand: 7-15 business days
Europe: 7-20 business days
Asia: 7-20 business days
Canada: 10-25 business days
Rest of the world: 7-30 business days
 

                                               
  • What is there is a problem with my shipment ?                                                       

This is relatively rare, but If we notice an unusual delay with your shipment, we will immediately resend you a replacement, or refund you. It will be your choice. Your satisfaction comes above all     

  • What if I want to return my item ?                                                                       

Please simply send us an email, and we will send you a prepaid mailer so you can send it back     

  • How can I contact you?                                                                     

You can contact us by emailing

hello@genbay.net

  • Will you be adding more products?                                                                  

We are focused on sourcing the best products our customers, as a result, we are constantly researching and adding new quality products to our store              

  • How do you ensure the quality of your product?                         

We have a dedicated sourcing team that works directly with manufacturers abroad. We test everything before we send it to you.                

  • How to order?                                                                                             

1. Go to the item page of the product that you would like to order. 

2. Click “Add to Cart”                                                                                          

3. Click "Check Out" in the pop up window.

4. In the new page, please fill in your information (Email, Name, Shipping address) and then click "Continue to Shipping Method" 

5. Click "Continue to payment method" on the next screen

6. Then fill in your credit card information and click "complete order" to finish the transaction.

  • How to contact you with press inquiries?
Please send us an email through the contact form, and we will get back to you.