Privacy policy

This policy explains how Genbay ("we", "us") collects, uses and protects personal data when you visit this website or contact us through it. We are committed to handling your information responsibly and transparently.

What we collect

We collect only the information needed to respond to you and operate this site:

• Enquiry details — the name, work email address, organisation and message you provide when you use our enquiry or datasheet request forms.
• Communications — any correspondence you send us, and our replies.
• Technical data — basic, aggregated information your browser sends (such as approximate region and device type) where used to keep the site secure and reliable.

Why we use it

We use your information to:

• respond to enquiries and send any datasheets or materials you request;
• discuss and scope training programmes you have asked about;
• maintain the security, integrity and performance of this website.

Legal basis

Where applicable law requires a lawful basis for processing, we rely on your consent when you submit a form, and on our legitimate interests in responding to business enquiries and keeping our website secure. Where we rely on consent, you may withdraw it at any time.

Processors we use

We use a small number of trusted third parties to operate this site. They process data only on our instructions:

• Resend — used to send and handle the emails generated by our enquiry and datasheet forms (including delivering your message to us and sending you any materials you request).
• Our hosting provider — used to serve this website and keep it available.

Retention

We keep enquiry and correspondence data only for as long as needed to respond to you and to manage any resulting relationship, and then for a reasonable period thereafter where required for our legitimate business or legal purposes. We delete or anonymise data when it is no longer needed.

Your rights

Subject to applicable law, you may have the right to access the personal data we hold about you, to ask us to correct or delete it, to object to or restrict certain processing, and to withdraw consent. To exercise any of these rights, contact us using the details below. You may also have the right to complain to your local data protection authority.

Contact

For any privacy question or request, please get in touch via our contact page. We will respond within a reasonable time.